FAQs
Welcome to the FAQs page! Below you'll find answers to the most common questions about our skincare products, ingredients, shipping, and more. If you don't find the information you're looking for, feel free to contact our customer support team.
GENERAL INFO
1. What is SANDŌ Skincare?
SANDŌ is a premium skincare brand dedicated to crafting high-quality, natural, and effective products. Our formulations are inspired by traditional beauty rituals and modern science to provide you with the best skincare experience.
2. Are SANDŌ products suitable for all skin types?
Yes! Our products are formulated to be gentle and effective for all skin types, including sensitive skin. We use natural ingredients that are known for their soothing and nourishing properties.
3. Are your products cruelty-free and vegan?
Absolutely. SANDŌ is committed to ethical beauty, which means all our products are cruelty-free and vegan. We never test on animals and only use plant-based ingredients.
PRODUCT INFO
4. What ingredients are used in SANDŌ products?
We prioritise natural, plant-based ingredients that are effective and safe for your skin. Some of our key ingredients include botanical extracts, essential oils, and vitamins. You can find a complete list of ingredients on each product page.
5. How should I incorporate SANDŌ products into my skincare routine?
Each SANDŌ product is designed to complement your existing skincare routine. For best results, follow the usage instructions on each product. If you're unsure, you can always consult our skincare guides or contact customer support for personalised advice.
6. Are SANDŌ products free from harmful chemicals?
Yes, we avoid using harmful chemicals such as parabens, sulfates, synthetic fragrances, and artificial colours in our products. Our formulations are designed to be safe, effective, and gentle on your skin.
ORDERING & SHIPPING
7. How do I place an order?
You can place an order directly on our website. Simply browse our products, add your selections to the cart, and proceed to checkout. We accept all major credit cards, PayPal, and other secure payment methods.
8. Where do you ship?
We ship worldwide! Shipping costs and times vary depending on your location. For more details, please visit our Shipping Information page.
9. How long will it take to receive my order?
Shipping times vary based on your location. Typically, orders within the country are delivered within 3-7 business days. International orders may take longer, depending on customs and local postal services.
10. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
RETURNS & EXCHANGES
11. What is your return policy?
We want you to love your SANDŌ products! If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. The product must be unused and in its original packaging. For more details, visit our Returns page.
12. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order number and reason for the return. We will provide you with instructions on how to proceed.
13. When will I receive my refund?
Once we receive your returned item and confirm it is in its original condition, we will process your refund. It may take up to 5-7 business days for the refund to appear in your account, depending on your payment method.
PRODUCT SAFETY
14. Are SANDŌ products safe for use during pregnancy?
Our products are formulated with natural ingredients, but we recommend consulting your healthcare provider before using any new skincare products during pregnancy.
15. What should I do if I have an allergic reaction?
If you experience an allergic reaction, stop using the product immediately and consult a healthcare professional. Please contact our customer support team with details of the reaction so we can assist you further.
CONTACT US
16. How can I contact SANDŌ customer support?
You can reach our customer support team via email at sandoskn@outlook.com or by filling out the contact form on our website. We're here to help with any questions or concerns!
